Terms and Conditions

Kofixx Terms and Conditions

Last updated: August 15, 2026

Welcome to Kofixx. These Terms and Conditions ("Terms") govern your access to and use of the Kofixx mobile application, website, and related services (together, the "Platform"), operated by Kofixx ("Kofixx," "we," "us," or "our"). By creating an account, browsing the Platform, or requesting or providing a repair through Kofixx, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

Please also review our Privacy Policy, which explains how we collect and use your information and forms part of these Terms by reference.

1. What Kofixx Is

Kofixx is a marketplace that connects Customers who need electronic devices repaired with independent, verified Technicians who perform those repairs. Kofixx is not itself a repair shop, and we do not employ Technicians or perform repairs ourselves. We provide the technology, matching, payment processing, and trust and safety systems that make it possible for Customers and Technicians to transact with confidence.

Kofixx currently supports repair requests for phones, laptops, consoles, TVs, smartwatches, routers, printers, and other electronic devices, subject to Technician availability in your area.

2. Definitions

  • "Customer" means a User who requests a repair through the Platform.

  • "Technician" means a User who has registered, submitted verification documents, and been approved to accept and complete repair jobs through the Platform.

  • "User" means any person who creates an account on Kofixx, whether as a Customer or a Technician.

  • "Repair Job" means a specific repair request created by a Customer and, once matched, accepted by a Technician.

  • "Platform Fee" or "Commission" means the percentage of the total repair price that Kofixx retains from each completed Repair Job, as described in Section 6.

3. Eligibility and Account Registration

You must be at least 18 years old to create a Kofixx account. By registering, you confirm that all information you provide — including your name, phone number, email address, and, for Technicians, business and verification information — is accurate and current, and you agree to keep it updated.

Each account is personal to you. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been accessed without your permission, contact us immediately and use the "Sign Out of All Devices" feature in Settings to secure your account.

Kofixx assigns every account a unique identifying code at registration for internal reference and support purposes.

4. Customer Terms

When you submit a Repair Job, you agree to provide an accurate description of the device and the problem, including honest photos or video where requested. Providing false or misleading information about a device's condition may result in a revised price estimate, delayed service, or, in cases of deliberate misrepresentation, suspension of your account.

You are responsible for backing up your data (contacts, photos, and other content) before handing over your device for repair. While Technicians are asked to take reasonable care, Kofixx and its Technicians are not responsible for data loss that is not caused by the Technician's negligence in performing the agreed repair.

Before a Technician begins work, you will be asked to review and confirm a record of your device's condition. This protects both you and the Technician by establishing an agreed starting point before any work is performed. Please review this record carefully before confirming.

5. Technician Terms

Independent Contractor Status. Technicians on Kofixx are independent contractors, not employees, agents, or partners of Kofixx. Technicians set their own working hours, choose which Repair Jobs to accept, and are solely responsible for the quality and manner of the repairs they perform. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between Kofixx and any Technician.

Verification. To receive Repair Jobs, Technicians must complete Kofixx's verification process, which may include identity documents, business information, and evidence of relevant experience. Kofixx reserves sole discretion to approve, reject, suspend, or remove any Technician from the Platform, including for failed verification, repeated poor performance, customer complaints, or violation of these Terms.

Standard of Work. Technicians agree to perform repairs with reasonable skill and care, to use parts of the quality represented to the Customer (Original or Normal/aftermarket, as selected), and to never substitute a lower-quality part than what was agreed without the Customer's explicit approval.

Payout. Technicians are paid the agreed repair price less Kofixx's Commission, transferred to the payout method (Mobile Money or bank account) provided during registration, once the Customer confirms completion or the confirmation window elapses without a dispute.

6. Pricing and Payments

Commission. Kofixx retains a flat 10% commission on the total price of each completed Repair Job, including any approved additional costs discovered during the repair. This commission is already reflected in the price shown to Customers and is not an additional charge on top of the displayed total.

Pricing Types. Some repairs have a fixed price, shown to you before you pay. Others require a Technician to inspect the device or review photos before providing an estimate; in these cases, you will be asked to approve the price before it is charged.

Home Visit Pricing. Repairs where a Technician travels to you are priced approximately 15% higher than drop-off repairs, reflecting the convenience of doorstep service.

Payment Processing. All payments are processed through Paystack, a licensed third-party payment processor. Kofixx does not store your full card or Mobile Money account details.

  • Card payments are placed on hold (authorized) when you submit a request and only charged (captured) once a Technician accepts your Repair Job. If no Technician accepts, the hold is released and you are not charged.

  • Mobile Money payments are charged in full at the time you submit your request, because Mobile Money does not support a hold-and-release mechanism. If no Technician accepts your request within the matching window, you will be refunded. Refunds typically process within 1–3 hours but may take longer depending on your Mobile Money provider. Payment processing fees are non-refundable and will be deducted from any refund issued.

Additional Costs. If a Technician discovers additional issues once work has begun, they must show you photographic evidence and the revised price before proceeding. You must approve any additional cost before it is charged or before the Technician continues with the additional work. You are never automatically charged for work you have not approved.

7. Repair Process and Evidence

Kofixx requires Technicians to document the condition of your device with photos before and after the repair, and to record what parts were used. This evidence is stored securely and is used to protect both parties in the event of a dispute or warranty claim. Please ensure your device's screen does not display private or sensitive content before handing it over for photographs.

8. Warranty

Repairs completed through Kofixx include a warranty period, shown to you before you confirm payment (typically 30 days, depending on the specific repair). The warranty generally covers defective replacement parts and workmanship issues related to the specific repair performed.

The warranty does not cover new physical damage occurring after the repair, water damage after the repair, damage caused by user misuse, or any work performed by a third party outside of Kofixx after the original repair. Full warranty terms are shown for each specific repair and are also available in the Kofixx app under "My Warranties."

9. Cancellations and Refunds

You may cancel a Repair Job before a Technician accepts it at no charge (any hold or charge will be released or refunded as described in Section 6). Cancelling after a Technician has accepted, or after work has begun, may not be eligible for a full refund, depending on the stage of the repair — this will be assessed on a case-by-case basis, including through the dispute process described below where relevant.

10. Disputes

If something goes wrong with your repair — the device isn't working as expected, there's new damage, the wrong part was used, or the Technician didn't show up — you can open a dispute directly in the app. Please provide photos and a clear description of the issue. Our team will review the evidence from both sides, including the before/after photos, condition report, and message history, and reach a decision, which may include a full or partial refund, release of payment to the Technician, or other appropriate action.

While a dispute is open, automatic payment confirmation and payout to the Technician are paused until the matter is resolved.

11. Prohibited Conduct

You agree not to:

  • Attempt to arrange payment, contact, or future repairs outside the Platform to avoid Kofixx's fees or protections;

  • Share false information about a device, a repair, or another User;

  • Post fake, abusive, or misleading reviews;

  • Use the Platform for any unlawful purpose;

  • Attempt to access another User's account, data, or repair records without authorization;

  • Harass, threaten, or discriminate against another User.

Kofixx reserves the right to suspend or terminate accounts that violate this section, and to withhold or reverse payments obtained through fraudulent or abusive conduct.

12. Reviews and Ratings

Customers may rate and review a Technician only after completing a genuine Repair Job with them. Reviews should reflect honest experiences. Kofixx reserves the right to remove reviews that are abusive, clearly fabricated, or that disclose personal contact information, and to exclude removed reviews from a Technician's displayed rating.

13. Referral Program

Kofixx may offer credit to Users who refer new Customers to the Platform, subject to the terms displayed in the app at the time of referral. Referral credit has no cash value, cannot be transferred or exchanged for cash, and may be adjusted or discontinued by Kofixx at any time with notice through the app.

14. Data and Privacy

Kofixx collects information necessary to operate the Platform, including your location (used to match you with nearby Technicians or Customers), photos and videos related to repairs, payment information (processed by Paystack, not stored directly by Kofixx), and device information you provide. Full details of what we collect and how it is used are set out in our Privacy Policy.

By using location-based matching features, you consent to Kofixx and, where relevant, the matched Technician or Customer, accessing your location for the purpose of completing the Repair Job.

15. Intellectual Property

The Kofixx name, logo, and Platform design are the property of Kofixx. You may not copy, reproduce, or use them without our written permission. Content you upload (photos, reviews, messages) remains yours, but by uploading it you grant Kofixx a license to use it as necessary to operate the Platform — for example, displaying before/after repair photos on a Technician's profile with appropriate care for your privacy.

16. Limitation of Liability

Kofixx provides the Platform to help Customers and Technicians connect and transact safely, but Kofixx is not a party to the repair agreement itself, which is between the Customer and the Technician. To the fullest extent permitted by law, Kofixx is not liable for the quality of a repair, loss or damage to a device beyond what is covered by the applicable warranty, or indirect or consequential losses arising from use of the Platform. This section does not limit any liability that cannot be excluded under applicable Ghanaian law.

17. Indemnification

You agree to indemnify and hold Kofixx harmless from any claims, damages, or expenses arising from your violation of these Terms, your misuse of the Platform, or, for Technicians, the repair services you perform.

18. Suspension and Termination

Kofixx may suspend or terminate your account for violation of these Terms, fraudulent activity, or repeated complaints, with or without prior notice depending on the severity of the issue. You may close your account at any time through Settings. Certain obligations (such as outstanding payments or unresolved disputes) survive account closure.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the app and may require you to accept the updated Terms before continuing to use the Platform. Continued use after changes take effect constitutes acceptance of the revised Terms.

20. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any disputes arising from these Terms or your use of the Platform that cannot be resolved through Kofixx's internal dispute process will be subject to the jurisdiction of the courts of Ghana.

21. Contact Us

If you have questions about these Terms, please reach out through the Help & Support section of the Kofixx app.